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CAN’T FIND YOUR SIZE? WANT A CUSTOM TEE? EMAIL US SHOP@BLANKCLO.COM

FAQ

WHERE CAN I PURCHASE BLANK?
Blank is available exclusively online at Blankclo.com.
Selections are also available at our showroom in down town Los Angeles

HOW CAN I CONTACT YOU?

Our showroom is located in Los Angeles. The quickest way to contact us is by sending an e-mail to shop@blankclo.com. 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards. 

You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to blankclo.com.  For any additional questions please contact shop@blankclo.com.

WHEN WILL MY ORDER ARRIVE?

We ship using USPS.  Packages typically ship within 5-7 business days. 

WILL I HAVE TO PAY ANY DUTIES ON TOP OF MY ORDER?

Blank unfortunately cannot be held responsible for any duties and/or taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees, which may be imposed, will rest with the customer. Please contact your local customs office if you would like to seek more information regarding taxes and duties.

HOW CAN I TRACK MY ORDER?

When your order is shipped, we send you an email containing a tracking number, which allows you to locate and monitor the progress of your order. If you do not receive this email, please contact us at shop@blankclo.com. To track the progress of all orders, please visit the link provided in your shipping confirmation email.

WHERE DO YOU SHIP TO?

Blank ships world wide.
 

WHERE IS BLANK PRODUCED?

Blank consists of found vintage items.  That means that we do not actually produce any pieces, but alter, soften and distress them. Every item is uniquely and authentically vintage.  Our shirts range in date of production, material, and level of distress, and are sourced from all over the world. Our Blanks come with many different tags, but are all guaranteed single stitch. 

WHAT IF THE ITEM I RECEIVED IS DAMAGED OR FAULTY?

Because every item that we sell is one-of-a-kind it is important that you carefully read the product description before agreeing to purchase.  Some pieces may come with holes or stains, or are threadbare.  We believe this to be the charm of the piece and part of its history.  However, if you have a concern with an item, please contact us upon receipt at shop@blankclo.com so we can review the matter.

HOW ARE PRODUCTS SIZED?
We understand it can be difficult to figure out your sizing.  Because each piece is unique sizing of items vary a great deal and each item will fit very differently.  Please be sure to look at the product measurements before committing to the sale.  Because each piece is vintage, the sizing on the tag may not correlate to the product measurements, so do not base your selection based on the size pictured in the original product tag. We do our best to make sure your tee measures within on half inch of your request. We will not accept returns based on incorrect sizing.  

HOW DO I REQUEST A RETURN?
Though refunds are not impossible, they are highly unlikely.  All Blank items are sold “as-is” due to their pre-owned, one-of-a-kind condition. Please be careful to read the product description before committing to the sale. If for some reason the product you have received does not meet your expectations, please email shop@blankclo.com within 7 days of receiving your item.  

MY SHIRT NEEDS REPAIRS, WHAT NOW?

Blank offers repair services for shirts in need of a little TLC.  Our shirts come with various levels of distress, some with holes, stains, and so forth.  We do not consider these worthy of “repairs.”  However, if you believe that your shirt needs some work please contact shop@blankclo.com and provide photos of the item so that we can evaluate what work is needed.  Additionally, we are happy to offer repair services for shirts that were not purchased through Blank.  

CAN I ADD AN ITEM TO MY ORDER AFTER I’VE PLACED IT?

Unfortunately items cannot be added to an existing order. Please place a new order for the item, and if you would like your orders to be shipped together in order to waive additional shipping fees, contact us within 24 hours so that we can alert our warehouse to these changes at shop@blankclo.com.

HOW CAN I CHANGE OR CANCEL MY ORDER?

Please contact us immediately if you need to change or cancel your order.  Our orders typically ship within 5-7 business days.  Once our shipping department has processed your order, we will be unable to make any changes.  

CAN YOU SHIP TO A PO BOX?

Unfortunately, we are unable to ship to a PO Box.

MY SHIRT DOESN’T LOOK LIKE IT DID IN THE PICTURE, WHAT NOW?

Please read the product descriptions carefully before committing to your purchase. Items are similar to products photographed, but are not necessarily the item pictured.  Keep in mind that each item on our site is completely unique and pre-owned. The wear and tear on each tee will evolve as you wear and love it.  We do our absolute best to provide you with a fair and accurate description but know that Blank garments will look like worn, vintage pieces when they arrive, as they are! Think of it as wearable art. Each piece is one-of-a-kind. 

DO YOU ACCEPT WHOLESALE INQUIRIES?

At this time, Blank is selling direct to customer only.  However, if you think your boutique would be a great fit for Blank merchandise please contact shop@blankclo.com.
 

MY PUBLICATION IS INTERESTED IN FEATURING BLANK. HOW CAN I GET IN TOUCH? We’re so flattered! Email Press@blankclo.com and we will do our best to answer any questions and accommodate your request.

I AM A STYLIST LOOKING TO PULL BLANK PIECES.  HOW CAN I GET IN TOUCH?

Same as above.  We are so flattered!  Please email press@blankclo.com and we will get back to you as quickly as possible.  

I THINK WE’D BE A PERFECT MATCH FOR A BLANK COLLABORATION.  HOW CAN I GET IN TOUCH?

We love to do collaborations. If you think we would vibe well feel free to get in touch; we always love to hear your ideas. 

I SAW A SHIRT ON YOUR SOCIAL MEDIA ACCOUNT, BUT IT’S NOT ON THE SITE.  IS THIS ITEM FOR SALE?

Yes, please email shop@blankclo.com or DM us on instagram to inquire whether the item is still available.  

HOW DO I CARE FOR MY VINTAGE T-SHIRT?

Our shirts are all one of a kind, true vintage, each with its own unique history and level of wear and distress.  If you enjoy the size and condition of this shirt as you have received it, be sure to always wash it inside out in cold water on the delicate cycle, preferably not at a laundromat!  Warm and hot cycles will fade and shrink your shirt, and the dryer does even more damage. We recommend that you always hang-dry your shirt, and be sure to insert the hanger through the bottom so that you don't stretch out the collar.  We’re not saying you should give up showering or anything - but the less you wash your shirt, the longer it will last in its current condition. Love your shirt gently. But of course, should anything happen to your coveted new addition please reach out to shop@blankclo.com so that we can evaluate what it will take to make it like um..new, again! 

DO YOU BUY SHIRTS?

Yes! If you're interested in selling us your old shirts please contact sales@blankclo.com