HOW CAN I CONTACT YOU?
The quickest way to contact us is by sending an e-mail to email@example.com. Customer service representatives are available Monday - Friday 10am-6pm PST. We do our best to respond to everyone as quickly as possible. Please allow up to 48hrs for a response. Please do not send multiple emails for the same inquiry.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards.
You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to blankclo.com.
WHEN WILL MY ORDER ARRIVE?
We ship using USPS & UPS All items From MERCH lines are presale and are expected to ship in 3-4 weeks from the end date of sale.
BLANK CLO vintage and standard items are in stock and ready to ship within 3-5 days of order.
I RECEIVED A CONFIRMATION EMAIL WITH TRACKING, BUT MY ORDER HASN'T UPDATED?
Tracking information is provided when your slip is printed for your package to be fulfilled. Fulfillment of items can take 2-3 days and then the item is passed to the carrier. Once the item is picked up the carrier can take up to 5 days to scan in a package. Please allow up to 10 days from the time you receive a tracking number before reaching out via email. If after 10 days your package still has not updated please email firstname.lastname@example.org and we will be happy to assist you.
WILL I HAVE TO PAY ANY DUTIES ON TOP OF MY ORDER?
Unfortunately Blank clo cannot be held responsible for any duties and/or taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees, which may be imposed, will rest with the customer. Please contact your local customs office if you would like to seek more information regarding taxes and duties.
HOW CAN I TRACK MY ORDER?
When your order is shipped, we send you an email containing a tracking number, which allows you to locate and monitor the progress of your order. If you do not receive this email, please contact us at email@example.com. To track the progress of all orders, please visit the link provided in your shipping confirmation email. Blank Clo or A little alien can not be held responsible for any lost packages.
WHERE DO YOU SHIP TO?
Merch ships world wide.
WHERE IS THE MERCH PRODUCED?
Merch is produced by Blank clo in downtown Los Angeles.
HOW ARE PRODUCTS SIZED?
We understand it can be difficult to figure out your sizing. Please check our size chart for more info.
HOW DO I REQUEST A RETURN?
We do not offer refunds or exchanges. If for some reason the product you have received does not meet your expectations, please email firstname.lastname@example.org within 7 days of receiving your item.
CAN I ADD AN ITEM TO OR CHANGE MY ORDER AFTER I’VE PLACED IT?
Unfortunately items cannot be added or changed to an existing order. Please place a new order for the item.
HOW CAN I CANCEL MY ORDER?
Please contact us immediately if you need to cancel your order. Once our fulfillment department has processed your order, we will be unable to cancel your order. Most Items in our Merch collections are final sale and cannot be canceled.
MY ORDER SAYS DELIVERED BUT I DO NOT HAVE IT.
If you selected ROUTE insurance at check out please reach out directly to them. If you did not select to have your package insured through route please reach out to the carrier selected at checkout directly to file a claim.
Before filing a claim, be sure you’ve checked all exterior doors and other locations where the package could be placed, including the porch, back patio, garage, and any area out of potential weather hazards. You should also check with anyone who might have retrieved the package. If you’re still unable to locate the package please file a claim
Once a claim has been filed the carrier will investigate if the item was indeed delivered. Based on their investigation, if they report that the item was delivered we are not responsible for lost or stolen packages. We can provide assistance if The carrier reports item is lost or was not delivered.
The customer assumes all responsibility once a tracking has been issued. If an unclaimed package has been returned back to us, we reserve the right to charge additional shipping costs to mail the package out again. Blank clo is not responsible for packages that are delayed due to weather such as a natural catastrophic event.